Shipping
Shipping cost & times
- Shipping costs are calculated at checkout.
- The rates below apply for shipping from Germany.
- For Austria and non-EU countries, shipping is available on request.
| Product | Germany | EU, except Austria | Estimated dispatch time |
|---|---|---|---|
| Peel Shelf Large | €8 | €19.90 | 7–10 business days |
| Peel Shelf Small | €8 | €14.90 | 7–10 business days |
| Peel Set (Large + Small) | €8 | €19.90 | 7–10 business days |
| Peel Mirror | €15 | €39.90 | 7–10 business days |
| Curved Wall Hook | €8 | €14.90 | 7–10 business days |
| Curved Coat Stand | €24.90 | €39.90 | Made to order, approx. 8 weeks |
| Slit Shelving System | Custom quote | Custom quote | Made to order |
For products with a stated dispatch time of 7–10 business days, this period includes production, preparation, and handover to the shipping carrier. Transit time is additional and varies depending on the destination and carrier.
* Slit Shelving System
Slit Shelving System is made to order and configured individually depending on size, modules, finish and installation context. Price is available upon request.
Please contact us for a custom quote.
* Large orders
For larger quantities or special orders, please contact us before placing an order. We will check the shipping options and costs individually.
Shipping outside the EU
For shipping to Austria and countries outside the EU, please contact us by email or Instagram before placing an order. Shipping options, costs and delivery times will be checked individually.
Tracking
All orders are shipped with track & trace. You will receive an email with your tracking number.
Return
Return Policy
- You have the right to withdraw from your purchase within 14 days after receiving your order.
- If a returned item shows signs of use, damage, or handling beyond what is necessary to check its condition, characteristics and function, we may deduct the loss in value from the refund.
- Customers may inspect and handle products as necessary to check their condition, characteristics and functionality. Please return items carefully packaged, preferably in their original packaging. Any loss in value resulting from handling beyond what is necessary for such inspection may be deducted from the refund.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order online.
Refunds
- We will process your refund without undue delay and no later than 14 days after receiving your notice of withdrawal. We may withhold the refund until we have received the returned goods or you have provided proof of return shipment, whichever occurs first. Refunds will be made using the original payment method.
- Return shipping costs are paid by the customer and are not refundable. Original standard shipping costs will be refunded in accordance with the right of withdrawal.
- If a returned item shows signs of use, damage, or handling beyond what is necessary to check its condition, characteristics and function, we may deduct the loss in value from the refund.
How to Return?
- To return an item, please contact us by email before sending it back. Please include your order number and the email address used for your order so we can process your return.
- After receiving your request, we will send you the return instructions and return address.
- Please pack the item carefully, ideally in its original packaging or the shipping carton in which you received it. Make sure the item is well protected during return shipping.
- Return shipping costs are paid by the customer. Please use a tracked shipping service and keep your tracking number until we have confirmed receipt of the return.
- Refunds will be processed after we have received and checked the returned item.
Return Cost
Return shipping costs are paid by the customer.